This used to be my favorite restaurant in Webster City (in here once a week or more). But their old manager (Suze) left. They got rid of their $5 all day special (is only 11-3). And the new night staff they have hired leave a lot to be desired. They have a hard time with orders (asked for no ice in drink, got ice. ordered a bacon double, no bacon. asked for only mustard onion, came with everything.) They are also somewhat rude, and don't listen well. Will not be coming back anytime soon, after tonight's experience...
I ordered 2 Buster bats, which were handed to me with no bag to keep in the cold. My 3 blizzards were served to me with no dome lid that could have helped contain the melting ice cream and stained my car seats, dripped all over my boots, car interior, and all the way up my carpeted stairs to my apartment. I am very disappointed in my experience at this location. DQ is usually one of the best fast food experiences out there. This location leaves a lot to be desired!
They save they will give you quick service but the last month or so they have took more than 10 minutes to even get my order in
The food is good but can take a while to get food. So I wouldn't recommend eating on a short lunch break.
Food tasted good though they have poor sanation and unprofessional assosiates. I noticed in the kitchen they do not wash their hands and do not wear food service gloves when preparing food. Also the food took much longer to get than expected. And I waited at the counter for nearly 4 minutes before I was helped. The ladies were in the kitchen talking about their social life ignoring customers.