Horrible. Had to wait for 34 minutes to get our family of 4’s food. No special orders..2 happy meals and 2 quarter pounder meals. When we finally got our order we were missing one sandwich. My sandwich was cold and bright pink in the middle. Took it up to the counter to get a refund and the manager (I think it was a manager??) told the counter worker “just cause it’s pink doesn’t mean it’s bad”. I informed her that it was cold as well, so that does make it bad and I wasn’t going to wait another 1/2 hour for another sandwich. I did get a full refund for my meal. Many customers were waiting as long as we were, we were not the only ones suffering. We will never stop here again!
When in for something on the go or to calm the kids down, this may be a place u want to swing thru. Affordable, fast, friendly service. Never really had a problem with getting the order right too! The monthly specials include different shakes and/or coffee type beverages amongst other favorites.
We are locals and go here frequently with our toddler. It has been remodeled which is nice, but service has went down significantly. The air does NOT feel like it's working and sweat like crazy while waiting, employees dont wear hats/visors anymore and where's their sweat going to with no visor on?!the guy at the front counter is the only one taking orders and was not properly trained and doesn't know how to do much of the computer orders. I feel bad for the workers having to working that atmosphere during the hot summer days when the air doesn't even feel like its working. with Building remodeled and upgrade, comes poor service and work atmosphere and ways to cut corners.
My experience at McDonald's in Story City, Ia. Was not good. After ordering at the register it took 20 minutes to get our order filled. As far as I am concerned McDonald's has taken the fast out of fast foods. I could have gone down to Pizza Ranch and got back on the road faster.
Fast, modern McDonalds. Most modern restrooms I've seen! Quick off/on from I35. Huge parking lot.